Refund Policy - Clear Stone Garden

1. Introduction

At Clear Stone Garden, we are committed to providing high-quality styling services, products, and digital content. This Refund Policy outlines our procedures and guidelines regarding refunds and cancellations for our various offerings.

We strive for your complete satisfaction with our services and products. If you are not entirely satisfied with your purchase, we're here to help.

2. Digital Products and Online Courses

2.1 Refund Eligibility

For digital products, e-books, and online courses purchased through our website, we offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.

2.2 Refund Requirements

To be eligible for a refund on digital products:

Your request must be made within 14 days of purchase
You must provide a valid reason for the refund request
For online courses, you must not have completed more than 25% of the course material

2.3 Non-Refundable Digital Items

The following digital items are non-refundable:

Individual articles or blog content that has been accessed or downloaded
Digital products clearly marked as non-refundable at the time of purchase
Digital products that have been fully downloaded, accessed, or consumed

3. Styling Services

3.1 Personal Styling Consultations

For personal styling consultations and virtual styling sessions:

Cancellations made more than 48 hours before the scheduled appointment are eligible for a full refund
Cancellations made between 24-48 hours before the scheduled appointment are eligible for a 50% refund or the option to reschedule
Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund but may be rescheduled at our discretion

3.2 Wardrobe Audits and Personal Shopping Services

For in-person wardrobe audits and personal shopping services:

A non-refundable deposit of 25% is required at the time of booking
Cancellations made more than 7 days before the scheduled service are eligible for a refund of the remaining balance
Cancellations made less than 7 days before the scheduled service are not eligible for a refund but may be rescheduled within 30 days

4. Physical Products

4.1 Return Eligibility

For physical products purchased through our website:

Products must be returned within 30 days of delivery
Products must be unused, undamaged, and in their original packaging
Proof of purchase is required (order number, receipt, or confirmation email)

4.2 Non-Returnable Items

The following items cannot be returned:

Gift cards
Sale or clearance items marked as "final sale"
Personal care items or accessories that have been used or opened
Custom-made or personalized items

4.3 Return Process

To initiate a return:

Contact our customer service at [email protected] with your order number and reason for return
Upon approval, you will receive return instructions and a return authorization number
Package the product securely with all original packaging and include the return authorization number
Ship the return using a trackable shipping method to the address provided in the return instructions

4.4 Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

4.5 Shipping Costs

The customer is responsible for all return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product). In such cases, we will provide a prepaid shipping label.

5. Subscription Services

5.1 Subscription Cancellations

For our subscription-based services:

You may cancel your subscription at any time through your account settings or by contacting our customer service
Cancellations will take effect at the end of your current billing cycle
No partial refunds will be provided for unused portions of the current billing cycle

5.2 Free Trial Conversions

If you cancel a subscription during the free trial period and before the first payment is charged, no charges will be applied. If you cancel after the free trial has converted to a paid subscription, the cancellation policy in section 5.1 applies.

6. Events and Workshops

For styling events, workshops, and seminars:

Cancellations made more than 14 days before the event are eligible for a full refund
Cancellations made 7-14 days before the event are eligible for a 50% refund
Cancellations made less than 7 days before the event are not refundable
In all cases, you may transfer your ticket to another person by notifying us in advance

In the event that we need to cancel or reschedule, you will be offered a full refund or the option to attend the rescheduled event.

7. How to Request a Refund

To request a refund, please contact our customer service team:

By email: [email protected]
By phone: +445434649685
Through the contact form on our website

Please include the following information in your refund request:

Your order number or proof of purchase
The item(s) or service(s) for which you are requesting a refund
The reason for your refund request
Your preferred method of contact

8. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of our standard policy guidelines due to extenuating circumstances (such as illness, family emergency, etc.), please contact us directly to discuss your situation.

We review such requests on a case-by-case basis and will work to find a fair resolution.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

By email: [email protected]
By phone: +445434649685
By mail: 881 Joe Glens North Scarlett LE3 9LB